I received the best service from Sinaso, after three whole days of trying to get assistance with my wifi connection

My understanding when I took up wifi with Home connect is that it's a pay as you go contact which means I pay for month I'm going to use the services however this does not seem to be the case because since I was not at home last month I did not pay for the wifi, now all of a sudden I find myself without wifi 5 days after I have paid them. Am I going to he reimbursed for these 5 days? Suddenly I'm told this is a, new application and it will take time to reconnect me. In the meantime, please cancel that application so I can go to other service providers who understand what month to month means and better yet who understand the inconvenience you are impacting on me and my business. I want a refund and cancel the whole thing. I want nothing to do with you.

After what seemed like a lifetime of frustration. I received a call from Katleho/Katlego, she has been amazing. She's so great at her work that she was able to identify the problem, which is that when I inquired about my billing not going through Londi processed my line Asa new application instead of the reactivation and neither did Sinaso pick this up, Silence on the other hand followed his/her name as they never responded to my inquiry at least almost 1hr 30 minutes later when they were responding to say I am not answering my call and they are closing the call, how pathetic. Every one at Home-Connect connect though could learn a lot from Katleho, she is amazing. I'm happy and most of all my kids are happy too. Thank you Katli.