I placed an order to migrate my service to Home connect

I placed an order to migrate my service to Home connect. I was given assurances that my service would be activated but it did not materialize as promised. I spoke with 5 agents and each of them gave me a different version of what is wrong with my service activation. I spoke to the manager Menzi Zulu and he assured me that the issue is with the FNO and not the ISP, again that was incorrect feedback, his communication was poor and has still not called me back despite making that commitment. I was asked to speak to people I know at the FNO to expedite. Eventually, a lady from operations called me and had it resolved within 5 minutes.(she gets 5 stars) It's a bad start to my journey. I do hope it gets better from here.