I mistakenly paid using the wrong reference, but the incredible Londiwe (***) was able to assist me in a couple of minutes

Dear Allan, Thank you for reaching out to us regarding the payment reference issue you encountered. We are pleased to hear that Londiwe was able to assist you promptly and efficiently in resolving the matter to your satisfaction. We greatly appreciate your kind words regarding the service you have received from Home-Connect and are delighted that our team's efforts have consistently met your expectations. Should you have any further questions or require assistance in the future, please do not hesitate to contact us. We are here to help. Thank you once again for your valued feedback. Warm regards, Home-Connect Customer Service.