I managed to get assistance with my router

Dear Kellie, Thank you for reaching out to us regarding the assistance you received with your router. I'm glad to hear that King was able to help you resolve the issues you were experiencing. We truly appreciate your kind words and will make sure to pass on your feedback to King. If you have any more questions or need further assistance in the future, please don't hesitate to contact us. Best regards, Home-Connect Customer Service.