I made a payment on the 27th October 2023, the installation was done on the 4th November and I've called their call center numerous times and get promised I'll be connected and I'm still without a connection

I made a payment on the 27th October 2023, the installation was done on the 4th November and I've called their call center numerous times and get promised I'll be connected and I'm still without a connection. Their lack of customer service is appalling and as a new client, I'm not sure if I chose the right service provider. I canceled my previous service provider effective 01/11/2023 hoping I'd be up and running by then, now I have to spend more on data, yet I have paid for a service I'm not getting.