I just dealt with Nhlanhla from the support centre

Dear valued customer, Thank you for your kind words! We are delighted to hear that you are satisfied with our service. Providing excellent customer service is our top priority, and we are glad that we were able to meet your expectations. If you have any further questions or need assistance with anything else, please don't hesitate to reach out to us. We are always here to help. Best regards, Home-Connect Customer Service Team