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Dear valued customer, Thank you for reaching out to us regarding your recent experience with our service. I apologize for the inconvenience you faced with the lack of internet connection. It is our goal to provide reliable and efficient service to all our customers, and I understand the frustration caused by the extended downtime. I am pleased to hear that our agent, WANGA, was able to assist you and resolve the issue to your satisfaction. We strive to have a dedicated and competent team of agents who are trained to handle any technical difficulties and provide excellent customer service. I will make sure to pass on your appreciation to WANGA for their exceptional work. Please be assured that we take all feedback seriously and continuously work on improving our services to ensure a seamless experience for our customers. We value your trust in us and appreciate your patience during the time it took to resolve the issue. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you and make sure your experience with Home-Connect is smooth and reliable. Thank you for choosing Home-Connect, and we look forward to serving you in the future. Best regards, Home-Connect Customer Service