I honestly am appalled by the lack of service

So, I still to date have not had this issue resolved. The last I spoke to a Manager, she was supposed to get back to me, which she never has. I've been called numerous times with numerous emails and calls requesting payment for not an ounce of fibre used and yet they still try to debit over R2000 off my account. I cannot even apply for another provider to provide me with fibre which is impossible because this is showing Live with Home Connect.