I have received great customer service from Palesa(ref 804695)

Dear Bongani, Thank you for reaching out to us and providing your feedback regarding your experience with Home Connect. We are pleased to hear that Palesa provided you with great customer service. We strive to maintain a high level of customer service, and we appreciate your acknowledgment of our efforts in this area. We are sorry to hear about the wifi connectivity issues you are facing, particularly the lag and ping spikes at night. We understand how important a stable internet connection is, and we apologize for any inconvenience this may have caused you. Your feedback is valuable to us, and we will certainly look into improving the wifi service to ensure a more consistent and reliable connection throughout the day. Thank you for rating us 4 stars despite the wifi challenges you have encountered. If there is anything else we can assist you with, please do not hesitate to contact us. Best regards, Home Connect Customer Service.