I have been without internet from Monday 20 February

I have been without internet from Monday 20 February. I raised a ticket on the same day to which there has been no progress. everyday I explain the story to a new consultant. Who says they waiting for Vumatel. I spoke to escalations the 23rd February, again no progress. I have done various tests, and sent the various results to Homeconnect and Vumatel, but nothing. I would request, that the issue be rectified immediately or be given immediate termination and a refund for the period. this is unacceptable.