I have been paying my account with easypay and I get connected after 3 days because the payment won't be allocated, today Ntokozo advised me to update my card details and she will initiate the payment on her side

Dear Celenhle, Thank you for reaching out to us regarding your account payment and connection issue. I am glad to hear that Ntokozo was able to assist you in updating your card details and initiating the payment on her side, which resulted in a successful payment and immediate reconnection of your services. If you have any further questions or need assistance, please do not hesitate to contact us. Best regards, Home-Connect Customer Service.