I have been a customer for years and I have been treated with such poor service when moving to Cape Town and services

I have been a customer for years and I have been treated with such poor service when moving to Cape Town and services. Firstly it’s taken forever to get connect (which I actually am still not) secondly your agents refused to send the router until after the installing of Ont you were aware that the Ont was being installed today so surely you could have dispatched so that I was connected this weekend. I’m betting I will wait another week for that to happen… honestly feel like just changing providers immediately.