NN
Ntombi N

1 reviews | Active since Aug 2023

28 Aug 2023, 16:15

I hate that my power outage must last for so long

I hate that my power outage must last for so long. 6 days without internet connection is unacceptable. It is resolved today but I am worried as I work from.home I can't afford such long outages at all.

0
Replies (3)
NN
Ntombi N's update28 Aug 2023, 16:24
Reviewer Update
Correction - Internet outage..
Home-Connect
Home-Connect's reply28 Aug 2023, 16:24
Official
Dear Ntombi, We understand your frustration and the inconvenience caused by the prolonged power outage and the lack of an internet connection for 6 days. We apologize for any difficulties this may have caused you, especially considering your work-from-home situation. Power outages are beyond our control, and we rely on utility companies to restore services as quickly as possible. While we strive to minimize any disruptions, unfortunately, there are instances where outages may last longer than anticipated. Kindly note that an agent wil be incontact shortly to assist.
Home-Connect
Home-Connect's reply28 Aug 2023, 16:31
Official
Dear Ntombi, We understand your frustration and the inconvenience caused by the prolonged power outage and the lack of an internet connection for 6 days. We apologize for any difficulties this may have caused you, especially considering your work-from-home situation. Power outages are beyond our control, and we rely on utility companies to restore services as quickly as possible. While we strive to minimize any disruptions, unfortunately, there are instances where outages may last longer than anticipated. Kindly note that an agent wil be incontact shortly to assist.