I had to move house on short notice, which required switching Fibre Network Operators due to coverage issues

I had to move house on short notice, which required switching Fibre Network Operators due to coverage issues. Unfortunately, this is where the process began to falter. I encountered significant red tape, a lack of communication and numerous excuses. There were also unexpected contractual terms, despite being on a month-to-month plan and using my own router with a paid for fibre installation. The helpdesk staff were often rude, adding to my frustration. I requested that the service be activated on 1 January 2026, but it didn't go live until 9 January 2026. Thankfully, Manager Robyn stepped in to expedite the process and I appreciate her efforts. She is the reason I’m giving this review one star. Thank you, Robyn."