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Nolwazi N

1 reviews | Active since Jan 2025

22 Jan 2025, 15:14

I had spoke to a very rude lady in the morning Lindiwe from Home connect who refused to listen to me

I had spoke to a very rude lady in the morning Lindiwe from Home connect who refused to listen to me. I therefore called and spoke to Ramomedi who took take to calmly explain my statement and understood my concerns. Well mannered and has great customer centric experience

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Replies (1)
Home-Connect
Home-Connect's reply22 Jan 2025, 15:21
Official
Dear Nolwazi, Thank you for reaching out to us regarding your recent experience with our customer service team at Home Connect. We deeply apologize for the inconvenience caused by the interaction with Lindiwe earlier in the day. We take matters of customer service very seriously and it is disappointing to hear that you were not treated with the level of respect and attention that we strive to provide. However, we are glad to hear that Ramomedi was able to assist you effectively and address your concerns in a calm and understanding manner. We appreciate your positive feedback regarding Ramomedi's professionalism and customer-centric approach. Rest assured, we will share your commendation with the team to recognize his exemplary service. At Home Connect, we value your feedback as it helps us improve our services and ensure a better customer experience for you and all our customers. Please feel free to reach out to us if you have any further questions or require assistance. Thank you for your understanding and continued support. Warm regards, Home Connect Customer Service