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Dear Mariana,Thank you for reaching out to us regarding your recent experience with our customer service agents. I apologize for any inconvenience or frustration you may have encountered. I am glad to hear that Sthembiso was able to assist you in resolving the issue. We strive to provide accurate and helpful information to all our customers, and I am sorry that you did not receive the same level of service from our other agents. Your feedback is valuable to us, and I will make sure to share it with our team so that we can improve our service and ensure that such incidents do not happen again in the future. If you have any further questions or concerns, please do not hesitate to contact us. We are here to help.Best regards,MenziHome-Connect Customer Service