VV
Vincent V
1 reviews | Active since Sept 2023
01 Sept 2023, 15:26
I had a problem with payment in the previous month and the service was suspended
I had a problem with payment in the previous month and the service was suspended. To cut a long story short, I didn't expect to pay for a service I couldn't use, but because people need internet at home, I ended up paying the outstanding amount. They were very helpful to restore the connection
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Replies (1)Home-Connect's replyOfficial
01 Sept 2023, 15:44Dear Customer, Thank you for reaching out to us regarding the issue you faced with your payment and service suspension. I understand how frustrating it can be to experience a disruption in your internet service and the inconvenience it may have caused you. I apologize for any confusion or inconvenience caused by the payment issue. Our aim is to ensure a seamless experience for our customers, and I apologize if we fell short of your expectations in this instance. Rest assured, our team is committed to resolving any payment-related issues promptly and efficiently. I'm glad to hear that our customer service representatives were able to assist you in restoring your connection and were helpful throughout the process. We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help and ensure that you have a smooth and uninterrupted experience with our service. Thank you for choosing Home-Connect as your internet service provider. We value your business and look forward to serving you in the future.
Home-Connect's reply01 Sept 2023, 15:44
Official
Dear Customer, Thank you for reaching out to us regarding the issue you faced with your payment and service suspension. I understand how frustrating it can be to experience a disruption in your internet service and the inconvenience it may have caused you. I apologize for any confusion or inconvenience caused by the payment issue. Our aim is to ensure a seamless experience for our customers, and I apologize if we fell short of your expectations in this instance. Rest assured, our team is committed to resolving any payment-related issues promptly and efficiently. I'm glad to hear that our customer service representatives were able to assist you in restoring your connection and were helpful throughout the process. We appreciate your patience and understanding. If you have any further questions or concerns, please don't hesitate to reach out to us. We are here to help and ensure that you have a smooth and uninterrupted experience with our service. Thank you for choosing Home-Connect as your internet service provider. We value your business and look forward to serving you in the future.
