I had a devastating call with home connect, one the the consultant by the name: "Rendani" kept me onhold for 27:34s waiting to receive assistance on the call dropped

I had a devastating call with home connect, one the the consultant by the name: "Rendani" kept me onhold for 27:34s waiting to receive assistance on the call dropped. Home connect customer service doesn't call clients, to update them of increase of their premium. And I have been battling with that since. They just disconnect the internet without following up on a client to confirm the increase. They should be in agreement with a client regarding payment increase.. When I was on the call with "Rendani" she made me hold for a longest time without assisting me