I got through a call with one of your consultant named Sinaso, and the reference given was 779413

Dear valued customer, Thank you for reaching out to us with your positive feedback regarding your interaction with our consultant, Sinaso. We are delighted to hear that Sinaso provided you with professional and helpful assistance, ultimately resolving your issue. We strive to deliver outstanding service to all our customers, and we appreciate you taking the time to acknowledge Sinaso's efforts. If you have any further questions or require assistance in the future, please do not hesitate to contact us. Best regards, Home-Connect Customer Service.