I got help from Cole...

Dear Brusley, Thank you for reaching out to us with your feedback about Cole. We greatly appreciate your kind words and are pleased to hear that he went above and beyond to assist you. At Home-Connect, we strive to provide exceptional customer service, and it is delightful to know that Cole's efforts were helpful to you. We understand the importance of clear communication and personalized support, and we are glad that Cole took the initiative to give you a call to discuss your issues in detail. If you have any further questions or concerns, please do not hesitate to let us know. We are here to assist you in any way we can. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service