NN
Nonkolo N
1 reviews | Active since Sept 2023
09 Jan 2025, 16:11
I generally do not have an Issues with the connection except for the fact that since May 2023 every month end, they would disconnect me
I generally do not have an Issues with the connection except for the fact that since May 2023 every month end, they would disconnect me. Every month I was paying per Invoice but I started a new line in April and that has been following me since and I had no understanding until Sanele Ndlovu 894410 enlightened me. This agent sat with me 30+ minutes to make sure that he gets to the bottom of the arrears and the misunderstanding despite paying every month. I have NEVER experienced such excellence in customer service in my life. He has truly diagnosed the problem and I know, I will no longer have any Issues moving forward.
Helpful (0)
Replies (1)0
Replies (1)
Home-Connect's replyOfficial
09 Jan 2025, 16:17Dear Nonkolo, Thank you for reaching out to us and sharing your recent experience with our customer service agent, Sanele Ndlovu (Agent ID: 894410). We are delighted to hear about the exceptional service you received during your interaction with him. We greatly appreciate your feedback and are thrilled to learn that Sanele took the time to address your concerns, provide clarity on the arrears issue, and ensure a resolution to prevent any further disruptions in your service. Your positive feedback regarding Sanele's dedication to assisting you and his commitment to resolving the misunderstanding is truly commendable. At Home-Connect, we strive to deliver top-notch customer service experiences, and we are pleased that Sanele could meet and exceed your expectations. Your satisfaction is our priority, and we are committed to ensuring that you have a seamless and uninterrupted service moving forward. Should you have any further questions or require assistance in the future, please do not hesitate to contact us. We value your continued support and look forward to serving you with the same level of excellence that you have come to expect from Home-Connect. Thank you once again for sharing your positive feedback. We appreciate your business and trust in our services. Warm regards, Home-Connect Customer Service.
Home-Connect's reply09 Jan 2025, 16:17
Official
Dear Nonkolo, Thank you for reaching out to us and sharing your recent experience with our customer service agent, Sanele Ndlovu (Agent ID: 894410). We are delighted to hear about the exceptional service you received during your interaction with him. We greatly appreciate your feedback and are thrilled to learn that Sanele took the time to address your concerns, provide clarity on the arrears issue, and ensure a resolution to prevent any further disruptions in your service. Your positive feedback regarding Sanele's dedication to assisting you and his commitment to resolving the misunderstanding is truly commendable. At Home-Connect, we strive to deliver top-notch customer service experiences, and we are pleased that Sanele could meet and exceed your expectations. Your satisfaction is our priority, and we are committed to ensuring that you have a seamless and uninterrupted service moving forward. Should you have any further questions or require assistance in the future, please do not hesitate to contact us. We value your continued support and look forward to serving you with the same level of excellence that you have come to expect from Home-Connect. Thank you once again for sharing your positive feedback. We appreciate your business and trust in our services. Warm regards, Home-Connect Customer Service.