I feel very frustrated right now

I feel very frustrated right now. I've been sitting almost 3 hours with Fibre that is not connecting me for atleast 30 seconds, it keeps going on and off.. I then decided I should check with Customer service firstly I spoke to Sandile who left me Hanging for 13 minutes without saying anything to me, only to come back with a service ticket and no Explanation. I'm really worried, someone who has said they investigating my issue but only come back with a Ticket and no explanation.. After my 2 long texts he closed the Chat.... Secondly I spoke to Vanessa and I got the same attitude that I actually got from Sandile. I asked what seems to be the problem, she just told me a ticket is locked. I'm really frustrated right now, kids need to do their home work using the internet I also need to do my work but we can't because 2 agents failed to talk to me about the problem I'm facing. I wasn't even sure if I'm chatting to human or Robot..