I dealt with two agents prior to Kitso and where not helpful, however, Kitso was extraordinary

Dear Leornadia, Thank you for reaching out to us and sharing your feedback. I apologize for any inconvenience you may have experienced with our previous agents, but I'm glad to hear that Kitso was able to provide you with extraordinary service. At Home-Connect, we strive to keep our customers informed and ensure that their needs are met promptly. I'm delighted to hear that Kitso kept you informed throughout the process and took the time to prepare an invoice for you when you needed it urgently. Regarding the system not generating the statement automatically for prepaid subscribers, I apologize for the inconvenience this may have caused. We appreciate your feedback and will take it into consideration as we continue to improve our services. If you have any further questions or need assistance with anything else, please don't hesitate to let us know. We are here to help. Thank you for choosing Home-Connect.