i dealt with richard from support yesterday and i must say that finally got to deal with someone who actually listened to what the problem is not just assumed that hardware can never be faulty

Dear Trishen,Thank you for reaching out to us and providing feedback about your recent interaction with Richard from our support team. We greatly appreciate your kind words and are delighted to hear about your positive experience.At Home-Connect, we strive to provide excellent customer service, and it is always rewarding to receive feedback that confirms we are meeting our goals. We are glad that Richard listened attentively to your concerns and took the time to troubleshoot the issue thoroughly. We understand how frustrating it can be when assumptions are made without fully understanding the problem.We are pleased to hear that Richard identified the faulty router as the cause of your connectivity issues and has arranged for a replacement. Our team is committed to ensuring that you have a seamless and reliable experience with our services.We will pass on your appreciation to Richard and acknowledge his exceptional dedication to resolving your problem. Your satisfaction is our priority, and we are grateful for your trust in our support team.If you have any further questions or concerns, please do not hesitate to reach out to us. We are always here to assist you.Thank you for choosing Home-Connect. We value your business and look forward to serving you again.Best regards,CleopatraHome-Connect Customer Service