SKs
S Kistasamy shangitha.kistasamy
1 reviews | Active since Feb 2024
22 Feb 2024, 12:59
I contacted Home Connect yesterday @ 9 am with regards to my internet service being disconnected due to a cut in the fiber cable
I contacted Home Connect yesterday @ 9 am with regards to my internet service being disconnected due to a cut in the fiber cable. I received a call from Kitso (DINM002) @ 15.30 to find out weather my service as been restored, I told him that we needed an on-site technician to repair the cut cable and told him to mark this as urgent. He escalated it promptly and within 3 hrs we had the technicians come out who were efficient and our service was restored immediately. I'm very happy with the service provided by Kitso and the team. Keep it
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Home-Connect's replyOfficial
22 Feb 2024, 13:03Dear Shangitha, Thank you for reaching out to Home Connect regarding the disconnection of your internet service due to a cut in the fiber cable. I am pleased to hear that Kitso promptly escalated the issue and arranged for technicians to come out to repair the cut cable, resulting in the swift restoration of your service. I will ensure that your positive feedback is shared with Kitso and the team. At Home Connect, we strive to provide efficient and effective solutions to our customers' concerns, and I am delighted to hear that your experience reflects our commitment to excellent service. If you have any further questions or require assistance, please do not hesitate to contact us. Best regards, Home Connect Customer Service.
Home-Connect's reply22 Feb 2024, 13:03
Official
Dear Shangitha, Thank you for reaching out to Home Connect regarding the disconnection of your internet service due to a cut in the fiber cable. I am pleased to hear that Kitso promptly escalated the issue and arranged for technicians to come out to repair the cut cable, resulting in the swift restoration of your service. I will ensure that your positive feedback is shared with Kitso and the team. At Home Connect, we strive to provide efficient and effective solutions to our customers' concerns, and I am delighted to hear that your experience reflects our commitment to excellent service. If you have any further questions or require assistance, please do not hesitate to contact us. Best regards, Home Connect Customer Service.