I called way in advance to facilitate my move of address and they promised I would have connectivity the day I move in on the 28th of Feb

I called way in advance to facilitate my move of address and they promised I would have connectivity the day I move in on the 28th of Feb. I only got connected today 5th March. This is terrible service, I work from home and its of paramount importance that I have connectivity 24/7! Why make promises on something you wont deliver on.