I called the technical department as my new Wi-fi router had just arrived and was not connecting

I called the technical department as my new Wi-fi router had just arrived and was not connecting. I spoke to Ntokozo who is absolutely amazing and extremely patient. I am not completely ******** with technology however I had made a rookie mistake by plugging the WAN cable into the incorrect port - stupid - I know right. She had called me back and patiently gone through everything before I realised my mistake. Such a gracious lady. Thank you for your excellent service and patience you deserve a massive bonus for dealing with me this morning. I am so grateful to you.