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Candice C

1 reviews | Active since Mar 2024

15 Mar 2024, 15:50

I called in earlier *** and spoke with Dino - I had a billing issue and needed to make a payment and get reconnected! He stayed on the line while I made the payment

I called in earlier *** and spoke with Dino - I had a billing issue and needed to make a payment and get reconnected! He stayed on the line while I made the payment. I don’t have a local South African WhatsApp number so I couldn’t WhatsApp the proof of payment to him and I didn’t have access to the email address that is associated with my home connect account. Dino went out of his way to solve this for me. Even though when we updated my email address, emails seemingly still weren’t going through - he made a plan. Once he received the pop - he immediately emailed me to let me know that I was reconnected, to just restart everything. I restarted and It still wasn’t working - I won’t lie I had PTSD from dec / Jan when my internet went down for a month and I spent hours and hours on the phone with you guys! But no - Dino sorted me out! I just want to add that in that month I spent hours and hours on the phone with support - all your agents have been amazing. Thank you!

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Replies (1)
Home-Connect
Home-Connect's reply15 Mar 2024, 15:54
Official
Dear Candice, Thank you for reaching out and sharing your recent experience with our customer service team, particularly with Dino. We truly appreciate your feedback and are delighted to hear that Dino provided you with exceptional assistance in resolving your billing issue and reconnection. Your kind words about Dino's dedication to helping you despite these obstacles are greatly appreciated .It warms our hearts to hear that Dino's efforts resulted in successfully reconnecting your service. We apologize for any inconvenience you may have experienced and are grateful for your patience throughout the process. Your positive feedback about our customer service team, including Dino, is invaluable to us. We strive to provide exceptional support to all our customers, and it is rewarding to know that we have met your expectations. Should you have any further questions or require assistance in the future, please do not hesitate to contact us. We are here to help. Thank you once again for choosing Home-Connect. We truly value your continued support .Warm regards, Home-Connect Customer Service.