I asked for an installation around the 3rd of January 2022

I asked for an installation around the 3rd of January 2022. Got an email last week confirming home-connect asking Octotel to do a live installation. I thought OMG, 2 weeks without internet. I called HC and asked what the hell, I ordered this line in November. The agent was awesome and calm, HC organized Octotl to do Installation on 5 January at 8:30, Octotel confirmed with an email. Octotel arrived at 8am, friendly installers and they listened to where and what I wanted. After the installation, HC assisted with my connection and I had internet. Well done Home connect and Octotel. FYI, I had a HC subscription for 5 years before and in all that time, most likely 6 hours of down time. There was a billing issue which was sorted out quickly. Dont get any other ISP but HOME-CONNECT