I ask to make a payment because I miss my debit order date on the 15th of July 2023

I ask to make a payment because I miss my debit order date on the 15th of July 2023. I also ask to move my debit order date to the 1st of the month. This guy cancel instead my subscription. Now they tell me I need to wait 72 hours before my Fibre will be activated. What a waste of intelligence. Why cancel my subscription. Normally after I paid my subscription even I miss the debit order date. It was immediately activated. This is wrong. Your service is going from bad to worse.