I am unhappy with the after sale service

Item: Home-Connect
Rating: 1
Author: Sphiwe S

I am unhappy with the after sale service. We changed accounts to a new user on Monday but payment was accidentally made on the old account on Monday and reported the issue to get resolved. We spoke to 3 different sales consultants reporting the same issue. It's Friday evening and we still haven't reached a conclusion. Vuma has been meant to call us all week but nothing.

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Replies (1)

Home-Connect's replyOfficial

18 May 2024, 07:52

Dear Sphiwe,I am truly sorry to hear about the inconvenience you have experienced with our after-sale service. Your feedback is important to us, and I apologize for the delay in resolving the payment issue with the account change.I will escalate your case immediately to ensure that it is addressed promptly. Rest assured that this matter will be given the highest priority, and I will personally follow up to ensure that a resolution is reached as soon as possible.Thank you for bringing this to our attention, and please accept my sincere apologies for any frustration this situation may have caused. We are committed to resolving this matter to your satisfaction. Warm regards, Home-Connect Customer Service Advisor

Home-Connect's reply18 May 2024, 07:52

Official