I am not happy with move of address service I have received

I am not happy with move of address service I have received. I had a terrible experience which took up to 4 days for my Fibre to be set up at my new address. Getting inconsistent feedback from your agents and me having to follow up myself and no one bothered to to contact me from Home Connect and Metrofibre side yo upgate me. I am really disappointed in the service I have received with the move address from Home Connect and metro fibre