I am no longer happy

I am no longer happy. I am getting less than a quarter speed for what I'm paying for and I contacted customer service yesterday 11am, also today and created a ticket on Saturday. I have since gotten no help or response. I was so happy with them before but since my activation, customer service no longer exists. VERY disappointed. Can't even get them on the line when I call or even get a call back and I requested one yesterday 💀.