KS
Kyle S

1 reviews | Active since Feb 2024

26 Feb 2024, 21:49

I am moving address, and app**** for a new line to be put in at my new place

I am moving address, and app**** for a new line to be put in at my new place. However, when doing so, I chose the incorrect fibre provider at checkout. I then got a call from Asanda, who helped me through sorting out my application. I had a pretty stressful day today. However, after the call with Asanda, I felt amazing. She was extremely patient with me and had such a positive attitude throughout our interaction! Kudos to you, Asanda! You make the world a better place!🙏🏻 Our call ***.

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Replies (1)
Home-Connect
Home-Connect's reply27 Feb 2024, 07:22
Official
Dear Kyle, Thank you for reaching out to us regarding the assistance provided by Asanda during your recent interaction. We are delighted to hear about your positive experience and the exceptional service that Asanda provided. At Home-Connect, we strive to ensure that our customers receive the support they need, especially during potentially stressful situations such as setting up a new line at a new address. We are glad to hear that Asanda was patient, helpful, and maintained a positive attitude throughout your interaction, making your experience a pleasant one.We will make sure to pass on your kind words and appreciation to Asanda. Your feedback is truly appreciated and motivates us to continue delivering excellent customer service. If you have any further questions or require additional assistance, please do not hesitate to contact us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service Team