NM
Nthabiseng M
1 reviews | Active since Oct 2015
24 May 2024, 12:20
I am beyond grateful for the exceptional assistance provided by Angeline Mabaso, reference call 670867
I am beyond grateful for the exceptional assistance provided by Angeline Mabaso, reference call 670867. I had been without WiFi connectivity since 10:20, and Angeline’s dedication truly stood out. She promised to call me back and did so promptly, even after our call got disconnected. Her commitment to ensuring my issue was resolved was evident as she reassured me that the matter would be escalated. Angeline also sent me timely feedback, keeping me informed throughout the process. Her professionalism, persistence, and empathy turned a frustrating situation into a positive experience. Thank you, Angeline, for your outstanding service!
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Home-Connect's replyOfficial
24 May 2024, 12:22Dear Nthabiseng, Thank you for reaching out to us and sharing your positive experience with Angeline Mabaso. We are delighted to hear that Angeline provided you with exceptional assistance, despite the challenges you faced with your WiFi connectivity. Angeline's dedication, professionalism, persistence, and empathy are qualities that we value in our team members, and we are pleased to hear that she was able to turn your frustrating situation into a positive experience. I will make sure to pass on your compliments to Angeline as recognition of her outstanding service. Should you have any further inquiries or require assistance in the future, please do not hesitate to contact us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.
Home-Connect's reply24 May 2024, 12:22
Official
Dear Nthabiseng, Thank you for reaching out to us and sharing your positive experience with Angeline Mabaso. We are delighted to hear that Angeline provided you with exceptional assistance, despite the challenges you faced with your WiFi connectivity. Angeline's dedication, professionalism, persistence, and empathy are qualities that we value in our team members, and we are pleased to hear that she was able to turn your frustrating situation into a positive experience. I will make sure to pass on your compliments to Angeline as recognition of her outstanding service. Should you have any further inquiries or require assistance in the future, please do not hesitate to contact us. Thank you for choosing Home-Connect. Warm regards, Home-Connect Customer Service.