WB
Wayne B
1 reviews | Active since Sept 2013
21 Apr 2020, 11:32
HOT AND COLD SERVICE - NOT GOOD FOR BUSINESS
Home Connect has to be the most frustrating Service Provider I have debt with. To start a contract and get your banking details, supply the router and get you onto their books, is absolutely amazing. However thereafter, should you have a problem, well good luck. I pay for 100/100 and at best, for the last 6 weeks I have been lucky to get 10/10. After numerous emails to their support, to be sent and email back that a ticket is open, and a link to their App, ABSOLUTELY nothing get resolved. So from my side I am getting a service provider that cares about after sales service.
I NOT NOT RECOMMEND USING HOME CONNECT
Helpful (0)
Replies (5)0
Replies (5)
Home-Connect's replyOfficial
21 Apr 2020, 11:33Good Day Please can you confirm your account name or number so we can urgently look into this.
Home-Connect's reply21 Apr 2020, 11:33
Official
Good Day Please can you confirm your account name or number so we can urgently look into this.
Home-Connect's replyOfficial
21 Apr 2020, 16:38Good Day Wayne, please can you confirm your contact number as our support are battling to get hold of you.
Home-Connect's reply21 Apr 2020, 16:38
Official
Good Day Wayne, please can you confirm your contact number as our support are battling to get hold of you.
WB
Wayne B's updateReviewer Update
21 Apr 2020, 17:16My phone has been with me all day and other calls come through. Give me a direct number and I'll phone Home Connect for the 15th time.
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WB
Wayne B's update21 Apr 2020, 17:16
Reviewer Update
My phone has been with me all day and other calls come through. Give me a direct number and I'll phone Home Connect for the 15th time.
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WB
Wayne B's updateReviewer Update
22 Apr 2020, 09:29Home Connect cannot remedy issues timeously, however take full payment for 10% of a service. How many weeks must someone wait?
Perspective Home Connect client please think very carefully before you move forward with Home Connect. Their rating may be ok however once they taking your money, backup service is bad.
Perspective Home Connect client please think very carefully before you move forward with Home Connect. Their rating may be ok however once they taking your money, backup service is bad.
WB
Wayne B's update22 Apr 2020, 09:29
Reviewer Update
Home Connect cannot remedy issues timeously, however take full payment for 10% of a service. How many weeks must someone wait?
Perspective Home Connect client please think very carefully before you move forward with Home Connect. Their rating may be ok however once they taking your money, backup service is bad.
Perspective Home Connect client please think very carefully before you move forward with Home Connect. Their rating may be ok however once they taking your money, backup service is bad.
Home-Connect's replyOfficial
22 Apr 2020, 10:18Good Day Wayne our support will be in contact with you shortly to arrange further assistance.
Home-Connect's reply22 Apr 2020, 10:18
Official
Good Day Wayne our support will be in contact with you shortly to arrange further assistance.