LV
Letesia V
1 reviews | Active since Nov 2015
22 Mar 2022, 08:07
HORRIFIC SERVICE - HOME CONNECT
Let me start of with; 1. Moving address - we waited for 2 weeks to have our connection up and running. (Even though - I have given Home Connect two months notice - with a date of required activation).
2. Secondly - based on the above (point 1) - feedback was horrific - and the service provided by the operations department - none existent!
3. Now - thirdly - only to have our connection (eventually working - after almost two weeks) we are now sitting with NO CONNECTION - for a period of 6 days. I have reported this 6 days ago - with still no active connection at our property.
In closing - I think Home Connect is offering the worst service - with limited feedback - always blaming Vuma for connection issues - but when I contact Vuma - there is no issues on there side.
I can formally confirm on this platform - that I will NOT be paying the full debit order due at the end of March 2022 - as I have had limited to NONE connection at our property.
I look forward to a reply for Home Connect - to formally confirm - when my line will be up and running - until then - no payments will be made in respect of services.
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Replies (4)
Home-Connect's replyOfficial
22 Mar 2022, 08:14 Dear Letesia,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply22 Mar 2022, 08:14
Official
Dear Letesia,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
LV
Letesia V's updateReviewer Update
22 Mar 2022, 08:17Morning Home Connect - when one of your agents calls me this morning - please have them prepared accordingly - with the following;
1. When will my connection be up and running?
2. Home Connect is to provide me with a pro-rata invoice - for the end of March - confirmation of this is required. (I will ONLY be paying for the days that I have had internet.)
3. What is the problem is with my line?
4. Is the address correct on your system? I believe you have a different address connected to my line? Confirmation hereof is required.
If you agent(s) are prepared with the above - you are welcome to contact me URGENTLY.
1. When will my connection be up and running?
2. Home Connect is to provide me with a pro-rata invoice - for the end of March - confirmation of this is required. (I will ONLY be paying for the days that I have had internet.)
3. What is the problem is with my line?
4. Is the address correct on your system? I believe you have a different address connected to my line? Confirmation hereof is required.
If you agent(s) are prepared with the above - you are welcome to contact me URGENTLY.
LV
Letesia V's update22 Mar 2022, 08:17
Reviewer Update
Morning Home Connect - when one of your agents calls me this morning - please have them prepared accordingly - with the following;
1. When will my connection be up and running?
2. Home Connect is to provide me with a pro-rata invoice - for the end of March - confirmation of this is required. (I will ONLY be paying for the days that I have had internet.)
3. What is the problem is with my line?
4. Is the address correct on your system? I believe you have a different address connected to my line? Confirmation hereof is required.
If you agent(s) are prepared with the above - you are welcome to contact me URGENTLY.
1. When will my connection be up and running?
2. Home Connect is to provide me with a pro-rata invoice - for the end of March - confirmation of this is required. (I will ONLY be paying for the days that I have had internet.)
3. What is the problem is with my line?
4. Is the address correct on your system? I believe you have a different address connected to my line? Confirmation hereof is required.
If you agent(s) are prepared with the above - you are welcome to contact me URGENTLY.
LV
Letesia V's updateReviewer Update
24 Mar 2022, 09:51 Morning Home Connect
I would like to confirm the following – on formal record;
I would like to confirm the following – on formal record;
- Vuma did visit our property yesterday morning – and fixed what ever the problem was with our connection. We are now back up with our connection. (After this was reported last week Wednesday) – took more than a week fix.
- I am paying for a 200/200 speed – however – the speed test performed – maxed out at 47 MB/s this morning. This is not acceptable. Confirmation please?
- During the month of March – we have had more days with NO CONNECTION / than days with actual connection – saying this – I would like to confirm that I will NOT be paying for a full month of connection / services with your company. This is not acceptable – and I do not see that it is fair, that I am paying for a service I clearly did not have.
- In closing – I am looking forward to your pro-rata bill to reach me before month-end – so that I can see the adjusted debit order that will be going off of my account at the end of March 2022. Should the full amount go through – I will cancel my services with your company – and move elsewhere.
- I also look forward to a confirmation of why my connection speed is so slow – if I am signed up for a 200/200?
LV
Letesia V's update24 Mar 2022, 09:51
Reviewer Update
Morning Home Connect
I would like to confirm the following – on formal record;
I would like to confirm the following – on formal record;
- Vuma did visit our property yesterday morning – and fixed what ever the problem was with our connection. We are now back up with our connection. (After this was reported last week Wednesday) – took more than a week fix.
- I am paying for a 200/200 speed – however – the speed test performed – maxed out at 47 MB/s this morning. This is not acceptable. Confirmation please?
- During the month of March – we have had more days with NO CONNECTION / than days with actual connection – saying this – I would like to confirm that I will NOT be paying for a full month of connection / services with your company. This is not acceptable – and I do not see that it is fair, that I am paying for a service I clearly did not have.
- In closing – I am looking forward to your pro-rata bill to reach me before month-end – so that I can see the adjusted debit order that will be going off of my account at the end of March 2022. Should the full amount go through – I will cancel my services with your company – and move elsewhere.
- I also look forward to a confirmation of why my connection speed is so slow – if I am signed up for a 200/200?
Home-Connect's replyOfficial
31 Mar 2022, 07:56Good day Letesia ,
We believe your issue has been resolved .
Thank you for patience as we got this resolved
We believe your issue has been resolved .
Thank you for patience as we got this resolved
Home-Connect's reply31 Mar 2022, 07:56
Official
Good day Letesia ,
We believe your issue has been resolved .
Thank you for patience as we got this resolved
We believe your issue has been resolved .
Thank you for patience as we got this resolved