Horrible treatment by Customer Care. Stay AWAY!

This is now almost a month of having to contact them again and again and again because my problem has not been resolved, and them never getting back to me UNLESS I write on Hello Peter. In the end Mfondu from the escalation department phoned me, but was so rude (blaming me for having too many smart devices like lights and Alexa devices connected to their router), and unwilling to come up with solutions, that I have decided to leave this company. I not only feel abused by their contact centre employees, but also ****** for paying them for a 200 Mbps line per month, but hardly getting 100 Mbps!

I'm cancelling. (Oh wait, I asked Mfondu to get the cancellations department to contact me; guess that will also never happen ...)