TE
Tyler E

1 reviews | Active since Apr 2018

21 May 2023, 13:30

Horrible SUpport team

Been the most stable Wi-Fi network that we’ve had since Fibre was available in the area. However the few times when connection has been disrupted, the support team has been **********. The app(s) do not work or do anything effective especially if signal is down. And then the call support team is the worst. The lady I was in contact with was firstly eating throughout the call so I couldn’t her her properly. And then she credited me being unable to hear because I was “deaf” or “something was wrong with me”. She got increasingly irritated and continuously scoffed on the phone.

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Replies (1)
Home-Connect
Home-Connect's reply21 May 2023, 13:32
Official
Thank you for your feedback, Tyler. An agent will be in contact shortly to assist further.