Horrible support system

I have called twice during this week to log issues on my line. The first time went fine with the support person saying they will phone me back once the issue has been resolved and provide an explanation and resolution. This never happened. The two days later I phone with having problems again. The first call of this day i had to hold for 10+ min and the call just dropped. The second i had to hold for 8min where after the support person told me they can't find any reference to my first call at all and don't know why the support person did not get back to me. They told me that they will log a call by the provider and within their own system and phone me back when the issue gets resolved and provide the resolution. This also never happened and I'm still waiting on this call. Horrible support system.