Horrible Services

I moved into a new house a month ago. Couldn't get into home connects portal in order to cancel my Fibre account. The payment was deducted from my account and I made peace with it. Then on 4th July 2023 I called and got through to Nikita Moodley who advised she would be canceling on the system, told me she would then call me back before the end of the month to confirm cancellation. This never happened. Then come 1 August 2023, the payment is again deducted, 2nd month. I immediately made contact with Nikita who then tells me she will have this resolved and I will be refunded. Today after me messaging and calling her I get a response no refund will be processed. I'm sick and tired of promises. I want my money back and I wamt my details deleted from your systems.