HD
Hendrik D

1 reviews | Active since Aug 2020

12 May 2022, 11:53

Horrible service provider

Absolutely horrible service

I was migrated from Dash Fibre to Home connect without my consent

Was a client at dash fibre for years with no issues

Since i was migrated i have had issues every month with Home connect due to outstanding balances that was paid over to dash fibre when i was still their client

Every month i get disconnected... i have to contact them 5 times a day with a average call of 7 minutes with promises to re connect or to get feedback from them...wich never happens

Please just migrate me back to dash fibre as it was a effortless nice service provider

Again this month disconnected..no phone call..no notice..nothing

Only Mpho that assisted the previous month was excellent and got me back on line with constant feedback..the rest of the staff and company useless, i will not recommend this company to anyone and will state it on all plat forms aswell

MY ACCOUNT IS NOT IN AREARS!!!!!

0
Replies (4)
Home-Connect
Home-Connect's reply12 May 2022, 12:25
Official
Dear Hendrick, 

We would like to take this opportunity to apologize for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience. 

Please note that we are taking measures to ensure that the above experience does not happen again. 

Please expect a call from one of our agents shortly. 

Kind Regards, Home-Connect

HD
Hendrik D's update13 May 2022, 13:27
Reviewer Update
Still no joy
Same story
I willl gladly advertise on all platforms the negligence

I escelated again yesterday afternoon...again no response
HD
Hendrik D's update13 May 2022, 14:27
Reviewer Update
This still does not rectify the problem that you caused!!!

I am still without wi fi because you moved me over without consent and now i must dobyour job for you

What is the use of a escelation function if its not used

I did donwhat ghe link says...nothingbyet..cant even get holdnof anyone at dash fiber.. so what now?? Now your client must sit without interney because of you???
HD
Hendrik D's update13 May 2022, 14:32
Reviewer Update
This still does not rectify the problem that you caused!!!

I am still without wi fi because you moved me over without consent and now i must dobyour job for you

What is the use of a escelation function if its not used

I did donwhat ghe link says...nothingbyet..cant even get holdnof anyone at dash fiber.. so what now?? Now your client must sit without interney because of you???