Horrible service from Home-Connect

I Have been trying to get my line activated for a week which they said will be sorted out today .The whole morning I have called them and wasted my time and airtime and they still have not assisted me. Not to mention the money I have spent in movile data while waiting for this thing to get sorted .I tried the live chat and their agent Ray cut the chat while I was still explaining that I had called a couple of times which is what he wanted me to do again to get help..Im disappointed with this service and the only reason I was trying this company out is because I have moved into a house that already has their router and I thought it will be easier to have it activated as it was previously working just fine before we moved in..Had I know I would have stuck with my previous company accelerit as their service was excellent..