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KL
Klaas L

1 reviews | Active since Apr 2019

14 Nov 2024, 18:46

Horrible service from Home-connect

horrible service been received from Home connect. Been offline since last Saturday and service has still not been resolved. Every time i phone then they tell me that they have escalated the matter with Zoom fibre. Its been a week and no one from Zoom fiber has contacted me to come assist. 1st they did shady work when installing the fibre and their cables have been put through my lawn. Which makes cutting the lawn a nigh mare. Unfortunately the cable got cut off while cutting the lawn over the weekend. Now they said i need to pay for them to reconnect me. Which is their fault to start with cause the cables that are not correctly connected. There was not going to be a need to reconnect if the cables where not put through the lawn. But with that said, they did not even come to check so they can bill me. Its been over a week now and i still dont have network. Worse is i work from home and depend on the network to work. The kids are now also writing exams and are not able to use internet to assist them with studying. Also our home entertainment is also depended on the same network. But no one cares between the 2 companies to assist but they do debit their premiums every month. Horrible service from Home connect. Every time i phone them they tell me that they have escalated the matter with Zoom fiber. I am not even allowed to call Zoom fiber to find out why the hold up.

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Replies (5)
Home-Connect
Home-Connect's reply14 Nov 2024, 18:56
Official
Dear valued customer, thank you for your feedback. Please note you will be contacted shortly for assistance.
KL
Klaas L's update15 Nov 2024, 16:36
Reviewer Update
R1 700 to reinstall the cables. Rather cancel your services. That I will not pay, worse I only got the qoutes after the complaint. I will still be sitting without any feedback if I did not log the complaint.
Home-Connect
Home-Connect's reply15 Nov 2024, 16:47
Official
Dear Klaas, thank you for sharing your concerns. We apologize for the inconvenience you have experienced. Rest assured, your feedback has been noted and we will investigate the matter further to provide a satisfactory resolution.
KL
Klaas L's update15 Nov 2024, 16:50
Reviewer Update
I really hope you do. Hope another week doesn't pass by before I get feedback.
KL
Klaas L's update29 Nov 2024, 17:20
Reviewer Update
A week passed by and still waiting for resolution as i suspected. I eventually cancelled their service as they not willing to resolve this matter. Now still waiting for feedback on when and how did Zoom Fiber come to check on the line issue as i was told they came to my house and that is a big lie. Funny enough Zoom fiber phoned the other day saying their technician is in our town can they come and see what is wrong. This is after i was told that they have already been here. so why would they call to come if they have already been here? To make matters worse is that even Zoom Fiber doesnt have know how to make an appointment. They just want to show up and find someone waiting for them. And also why would they call on the day to say a technician is in the Area? why dont they call before hand to make an appointment to make sure i am home to attend to them? They also just showed up at my gate this week without any appointment. Who does business like that? Fortunately for them i was not home to open for them. this just shows how bad the service is between Home Connect and Zoom Fiber. Now they also send a courier person to come collect their router. Which i dont have a problem with,but still no appoitment made for the courier guy as well. And not even sure what the courier guy needs to collect except for the router.
Worse of all now is i have to serve a months notice with Home connect. While they even sending a courier to come collect their router. But i am still serving notice and paid for the month. And i dont know how they feel about a person paying a service for 2 months, but only received their fiber for 9 days out of 60 days. But they happy to debit as i have to serve notice. I guess that is how they make money without providing any service.