Horrible service from Home-Connect

Horrible, after sales service I have been trying now for more than 2 weeks to get an object swap done first Vuma tel was to blame for the delay in the new CPE installation. Now for the last week I have been trying to get the exact process needed to get an object swap done. no one came back to me at all even after phoning them numerous times and being promised that they will be sending me the required forms etc. then this morning I received a mail, I sent it back almost immediately with no response once again from there. then I had to phone again only to be told it can take upwards of 48 hours to perform the object swap.

This is by far the most horrible service I have ever received from Vumatel and Home connect.