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TM
Thandeka M

1 reviews | Active since Dec 2013

14 Feb 2025, 15:58

HORRIBLE SERVICE

I have never been so frustrated with a company as much as this one. The sheer incompetence is so astounding that I honestly no company would ever beat our government. I app**** on 07/02/2025 and finalised everything on 08/02/2025. Installation was booked for 14/02/2025 (i have no idea why Vuma takes so long to come install). They came and to install but I have been begging Home connect to finalize my activation since almost 12pm. I keep having to call and I receive no feedback. I can't be begging for a service. If I could give half a star I would. I keep explaining that on the day they want to deliver my router, there will be nobody here at home. These delays are something you communicate from the get go, not when I an following up. i never had such issues with MWeb and they were cheaper but Home Connect has shown me just because I am paying abit more does not mean I will be satisfied. I NEED THIS SORTED OUT ASAP

0
Replies (4)
Home-Connect
Home-Connect's reply14 Feb 2025, 16:01
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact shortly to assist.
TM
Thandeka M's update14 Feb 2025, 16:07
Reviewer Update
Stop lying. I have been the one following up. I cannot work because I have no connection at home. I don't want to be called to be **** to, I want a solution, were I have connection Rather let me know if I should get another service provider.
TM
Thandeka M's update17 Feb 2025, 12:33
Reviewer Update
I called your offices today, requesting assistance and a call back. My request is being ignored.

Please advise on the way forward. Should I seek the services of another company?
TM
Thandeka M's update18 Feb 2025, 14:28
Reviewer Update
Yet again begging for service. Can this whole thing be sorted out by close of business Today. If not, I will have to take my business to a different provider. If this whole thing was supposed to be 72 hours, I should have had connection by last week. From Vuma the installation took way to many days. I cannot keep buying data to work. The emails you are sending have not much feedback and I can't keep calling your offices. I am tired at this point.