Horrible Service

My application for a fibre connection was approved on 10 Jan 2021 but to date I’m still waiting for my router and for my service to be re-activated.

My matter has been escalated 3 times but I’m still sitting at home unable to do any work because I don’t have a connection. Home-Connect don’t give you an estimated time for completion or a reference number all they do is give excuses for really a really terrible service, Afrihost is much much better.