TM
Thobeka M
1 reviews | Active since Mar 2019
04 Nov 2021, 07:09
Horrible Service!!
I app**** online for the Vumatel fiber installation with Home Connect, I made my payment same day. That was on the 15th of October 2021, weeks later I have not received my fiber connection, when I call to request for my refund they are giving me run arounds and telling me to send proof of payment... They have very bad customer service. DO NOT DO BUSINESS WITH HOME CONNECT
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
04 Nov 2021, 17:30Good day Thobeka
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you to assist.
Kind regards
Home-connect
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you to assist.
Kind regards
Home-connect
Home-Connect's reply04 Nov 2021, 17:30
Official
Good day Thobeka
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you to assist.
Kind regards
Home-connect
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you to assist.
Kind regards
Home-connect
TM
Thobeka M's updateReviewer Update
09 Nov 2021, 02:15It has been 5 days now and no one has contacted me, no one is assisting me with getting my refund, when I call, I spoke to Christinah who said she will escalate the issue for me to get a refund, but she escalated for me to have installation, she was very dishonest... Home Connect has **** customer service. I AM NOT HAPPY AT ALL!!!!
TM
Thobeka M's update09 Nov 2021, 02:15
Reviewer Update
It has been 5 days now and no one has contacted me, no one is assisting me with getting my refund, when I call, I spoke to Christinah who said she will escalate the issue for me to get a refund, but she escalated for me to have installation, she was very dishonest... Home Connect has **** customer service. I AM NOT HAPPY AT ALL!!!!
Home-Connect's replyOfficial
09 Nov 2021, 10:04Good day Thobeka.
We believe an agent has been in contact with you to assist.
Kind regards
Home-connect.
We believe an agent has been in contact with you to assist.
Kind regards
Home-connect.
Home-Connect's reply09 Nov 2021, 10:04
Official
Good day Thobeka.
We believe an agent has been in contact with you to assist.
Kind regards
Home-connect.
We believe an agent has been in contact with you to assist.
Kind regards
Home-connect.
Home-Connect's replyOfficial
09 Nov 2021, 12:10Dear Thobeka
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Home-Connect's reply09 Nov 2021, 12:10
Official
Dear Thobeka
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team
Thank you for your patience and reaching out to Home Connect.
We believe that your query has been resolved, please feel free to contact us directly if you are unhappy with the resolution or require further assistance.
Regards
Home Connect Team