Horrible service and consultants don’t even know the terms of service

I joined home connect last year. I asked about their moving service, I was told that all I’d need to do is take the router and they would connect me. I called them 2 days ago to ask about the moving process, if there’s anything else i need to do. To my shock, I was told that I have to give them 1 calendar month notice for cancellation. Anyone who has done migration would know that you don’t need to cancel if you’re not moving from home-connect to another service provider. I was told that the payment I’ve made would go into November and it would be for the address i am moving from, where no one will be using the internet service. When I started asking relevant questions, like where on their website does it state that if a customer, is moving, they need to cancel the service; the phone was dropped on me. I’ve been sending messages, I’ve called multiple times, I’ve been told I will get a callback and have my question answered. None of their consultants can answer my question, their terms of service don’t state anything about cancellation before moving, they don’t want to credit me for the money I paid.