Horrible Service

My ISP is Home-Connect and the fibre infrastructure is provided by Metrofibre and between the two I don’t know who is worse. Metrofibre claim to have an SLA / turnaround time of 24-48 hours but I logged a ticket on Monday 27 April and today is 2 May and I’m still waiting for a technician and/or any feedback. You send countless emails with no response and these service providers claim to care about customer service but they treat they’re paying customers like dirt honestly these businesses should just close their doors.